1. Power off 2. Hold Volume + , volume - and power You should get a green android image with the body opened with Start on the screen 3. Press Down till you get to recovery mode 4. Press power Phone will reboot. You will then get same image of android (smaller) with red warning triangle 5. Wait a minute or two and then press volume + and power (not sure exactly what I did for this maybe it's just waiting) 6. Use volume down to select wipe data/factory reset and hit power Select Yes - delete all user data and hit power 7. Once done select reboot system now and hit power
